How can the quality in the company restaurant and thus customer satisfaction be sustainably increased?

With a well thought-out quality management - an ongoing process - customer satisfaction and the associated business results can be increased in the long term. After the formulation of a mission statement or a goal for orientation, the analysis of the ACTUAL state follows. Suitable measures for achieving the goals can then be derived and implemented.

With the QM tool, Kamasys supports restaurateurs in the mass catering sector in establishing sustainable quality management. The main focus is on guest feedback and customer surveys.

A variety of question options allow deep insights into the needs of the guests and facilitate the analysis

The QM tool from kamasys enables the creation of guest surveys: from simple "top or flop" (situational survey) to complex surveys, including multiple choice questions, matrix boxes and comment fields. Restaurateurs can easily conduct detailed and targeted surveys and evaluate the results using pie charts / bar charts and combinable filters, display them clearly and export them as CSV or PDF. The ideal basis for identifying and eliminating weaknesses in the company restaurant.

By constantly responding to customer wishes and constantly questioning our own processes, we achieve a long-term increase in quality and customer satisfaction.

"Everything can always be done better than it is done."

Henry Ford