The shortage of personnel in the catering industry is high and has become even more acute in the past two years. Service robots are intended to counteract this development and continue to make it possible to offer services in communal catering as well.
BellaBot and HolaBot take the strain off service staff: the robots eliminate the need to carry heavy dishes when serving and clearing and reduce the walking distances of "human colleagues".
The existing staff have to perform less physically demanding tasks: instead, they can concentrate on improving the quality of service.
The first restaurants are using concepts in which BellaBot exclusively serves the guests.
Let's get into the details. Or in other words: why service robots are a must in modern communal catering!
BellaBot's strength lies in catering for guests: the bot delivers ordered food directly to the table. The guest takes it from there. In one trip, the robots effortlessly deliver 40 kg of weight (e.g. food, drinks, cutlery) to the tables. BellaBot also has a walking mode: the robot can feed guests as part of a "flying buffet" by following a pre-defined route.
With a load capacity of 60 kg, HolaBot is primarily specialized in clearing dishes: Guests can order the bot to the table using the call function, load up used dishes and Hola then automatically transports them for cleaning. This makes returning dishes much easier and quicker for both guests and staff.
Thanks to an exclusive agreement between kamasys and DigPanda, the Munich-based distributor responsible for the DACH region, service robots from the Chinese manufacturer Pudu Robotics are now also finding their way into local company restaurants.
Both bots allow faster service for guests and create an innovative and modern appearance. The interaction possibilities between guest and service robot support customer loyalty.
The BellaBot service robot is regarded as a multi-talent in communal catering: Intelligent trays - equipped with infrared sensors - allow fast serving. Thanks to modern linkage suspension in car quality, excellent runnability is achieved - unevenness is overcome and shocks are absorbed. BellaBot became known to a broad public through numerous media reports in Germany: Gastronomers participate from this awareness and also guests are offered the possibility to communicate with Bella via different possibilities.
The classic application of the service robot is serving food and beverages. With a load-bearing capacity of 40 kg, service personnel are noticeably relieved of physical tasks and can focus on core tasks. In addition to serving, Bella can also collect used dishes.
In addition to classic serving in the restaurant, the robot can also be used for banquets: Bella can travel a defined route if required. This allows guests to be catered as part of a "flying buffet."
The BellaBot service robot is a multi-talent in communal catering: Intelligent trays - equipped with infrared sensors - allow fast serving. BellaBot achieves excellent maneuverability thanks to the modern linkage suspension in car quality - unevenness is overcome and shocks are absorbed. The service robot became known to the public through numerous media reports: restaurateurs benefit from this awareness and guests can communicate with Bella in various ways.
The classic purpose of the service robot is to serve food and drinks. The load capacity of 40 kg noticeably relieves the service staff of physical tasks, allowing them to focus on core tasks. In addition to serving, Bella can also pick up used dishes.
In addition to classic serving in the restaurant, the robot can also be used for banquets: Bella can travel a defined route if required. This allows guests to be catered as part of a "flying buffet."
HolaBot is known as "the clearer" when things get dirty: With a load capacity of up to 60 kg, it can easily pick up used dishes and take them to be washed. The service robot thus becomes an important supporter in the restaurant: neither staff nor guests have to transport the dirty dishes for return. This saves time and relieves the burden of physical tasks. In addition to the call receiver function (HolaBot can be called directly to the table for loading), the walking mode is remarkable: a defined route is independently traveled by the robot. Hola can thus permanently travel around the company restaurant and collect dishes before taking them to be washed.
But whoever clears away can also set the table: Thanks to its high load-bearing capacity, HolaBot can also be used as a table setting service: The robot transports the dishes to the tables in the company restaurant or in meeting rooms. This application also helps to reduce the workload of service personnel in terms of time and physical effort.
HolaBot's waterproof interior cabin is IPX5 certified and easy to clean. Hola, analogous to BellaBot, has sophisticated sensor technology and achieves excellent walkability thanks to the modern linkage suspension. Moreover, this service robot can additionally be controlled via gestures.
- High load capacity (40 - 60 kg) allows faster serving of guests and clearing of dishes
- Physical and time relief for service personnel: More capacity for other tasks
- Safe system: brakes in case of obstacles within 0.2 seconds, automatically detects obstacles such as walls, doors or stairs
- Individualization options to support the corporate design
- Multiple bots possible: recognize each other - mutual blocking excluded
- Weight: approx. 60 kg
- Battery life: up to 24h, replaceable
- Charging time: 4.5 h
- Speed: 0.5 - 1.2 m/s
- Load capacity per tray: BellaBot 10 kg, HolaBot 15 kg
- Locating: with centimeter accuracy using SLAM technology,
- optical SLAM system: via marking points on the ceiling (standard up to 8 m), multiple starting points possible
- Laser SLAM system: location via internal lasers, no marking points necessary, suitable for any ceiling height, multiple starting points possible
"We humans tend to fall back on what we think we know from science fiction movies when interacting with something unknown, such as a robot, whether it's humanoid or not."
Julie Carpenter